At Zyenika Adaptive Clothing, our goal is to deliver your order quickly, safely, and with care. This Shipping Policy explains how we process and ship your purchases from zyenika.com.

1. Order Processing

  • Orders are usually processed within 1–2 business days after payment confirmation.
  • You will receive an order confirmation email once the order is placed, and a dispatch email with tracking details (AWB number) when the product ships.
  • During high-demand periods (sales, festivals), processing may take slightly longer.

2. Shipping Methods

  • We ship through trusted courier partners and Shiprocket to ensure pan-India serviceability.
  • Standard shipping is available to most pin codes in India.
  • If your pin code is not serviceable, our team will contact you for alternative arrangements.

3. Delivery Timelines

  • Metro Cities: 3–5 working days
  • Other Urban Areas: 5–7 working days
  • Remote / Rural Locations: 7–10 working days
  • Delivery timelines may vary due to courier delays, public holidays, or unforeseen circumstances (weather, strikes, etc.).

4. Shipping Charges

  • Standard shipping is free for orders above ₹X,XXX (set your threshold, e.g., ₹2000).
  • For orders below the threshold, nominal shipping charges may apply (visible at checkout).
  • Any additional COD (Cash on Delivery) charges will be displayed during checkout (if COD option is enabled).

5. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number (AWB) via email.
  • You can track your shipment:
    • Through My Account → Orders section on zyenika.com
    • Via the courier partner’s tracking page by entering the AWB number
    • Through the order tracking email notification we send

6. Delays

  • While we partner with reliable courier services, delays can sometimes happen due to external factors (weather, strikes, operational backlogs).
  • Zyenika will not be liable for such delays but will assist you in tracking and resolving issues with the courier partner.

7. International Shipping

  • Currently, we ship within India only.
  • International shipping may be introduced in the future.

8. Contact Us

For shipping-related queries:

📧 soumita@zyenika.com | connect@zyenika.com
📞 +91 7890019085
🌐 Zyenika.com