At Zyenika Adaptive Clothing, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (zyenika.com).

1. Information We Collect

When you visit or purchase from our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Processed securely via Razorpay and PhonePe; we do not store your card/bank details.
  • Order Details: Product preferences, order history, and returns/exchanges.
  • Technical Data: IP address, browser type, device information, and cookies for improving your browsing experience.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders
  • Communicate order updates, tracking details, and offers
  • Improve our products, website, and customer experience
  • Respond to queries and provide customer support
  • Comply with legal, tax, and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. Your data may be shared only with:

  • Trusted courier partners (for delivery)
  • Payment gateways Razorpay and PhonePe (for secure transactions)
  • Service providers like Shiprocket (for shipping integration)
  • Government/legal authorities when required by law

4. Cookies

  • We use cookies to enhance your experience (e.g., remembering cart items, login details).
  • You can disable cookies in your browser settings, but some features of the site may not function properly.

5. Data Security

  • Payments made via Razorpay and PhonePe are encrypted and secure.
  • We use industry-standard security practices (SSL, HTTPS) to protect your data.
  • Despite our efforts, no online transmission can be guaranteed 100% secure.

6. Your Rights

As a user, you have the right to:

  • Access, correct, or update your personal information
  • Request deletion of your account or data (subject to legal obligations)
  • Opt-out of marketing communications (unsubscribe option available in emails)

7. Third-Party Links

Our website may contain links to third-party sites (e.g., courier partners, social media). We are not responsible for their privacy practices. Please read their policies before sharing personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date.

9. Contact Us

For questions about this Privacy Policy or your data, reach out to us:

📧 soumita@zyenika.com | connect@zyenika.com
📞 +91 7890019085
🌐 Zyenika.com