At Zyenika Adaptive Clothing, your trust, safety, and dignity are our top priorities. We want every shopping and wearing experience to be safe, secure, and joyful.

1. Shopping Safety

2. Secure Payments

  • We only use trusted and secure gateways (Razorpay & PhonePe) for online payments.
  • Zyenika will never ask you for your card details, PIN, OTP, or UPI password.
  • Please do not share sensitive payment information with anyone pretending to be from Zyenika.

3. Delivery & Courier Safety

  • All orders are shipped only through verified courier partners / Shiprocket network.
  • You will receive a tracking number (AWB) once your order is dispatched.
  • Always verify your order before accepting delivery. If the package is damaged or tampered with, please refuse delivery and contact us immediately.

4. Product Use & Care

  • Our garments are adaptive wear designed to make dressing easier for seniors, people with chronic illnesses, and those in recovery.
  • While they provide ease and dignity, they are not medical substitutes. For medical concerns, please consult a healthcare professional.
  • Always follow the Care Instructions provided on labels and product pages to ensure product longevity and safety.

5. Return & Refund Awareness

  • Returns are accepted only if the product is unused, unwashed, and in original packaging.
  • Intimate products like adaptive underwear are not eligible for returns due to hygiene reasons.
  • Refunds are processed only to the original payment method (Razorpay / PhonePe).

6. Social Media Awareness

  • Follow only our official pages for updates:
  • Do not trust random messages, WhatsApp forwards, or fake Instagram handles pretending to be Zyenika.

7. Customer Support

If you have any doubts about authenticity, payment safety, or product usage, please contact us directly:

📧 soumita@zyenika.com | connect@zyenika.com
📞 +91 7890019085

⚠️ Important Note:
Zyenika will never ask for sensitive financial information or ask you to make payments outside our official website. Please stay alert and shop safe.